> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Download or Delete Your Data

> Download a copy of everything FREAKHOSTING holds about you, or ask us to delete your account, from the Privacy & Data page (UK GDPR).

Under UK GDPR you can get a copy of your personal data or ask us to delete it. The **Privacy & Data** page lets you do both yourself, and every request is logged.

> **Difficulty**
>
> Beginner

> **Time**
>
> 3 minutes

***

## Download your data

**1. Open Privacy & Data**

Go to [**Privacy & Data**](https://freakhosting.com/clientarea/index.php?m=fhprivacy), or click **your name → Account Details**, then **Privacy & Data** in the **Account** menu on the left.

**2. Download**

Under **Download your data**, click **Download my data**.

![Privacy and Data page with Download your data and Delete my account sections](https://mintcdn.com/freakhostingltd/gmw6g0_U0vc5UDGa/images/billing/privacy-data.png?fit=max\&auto=format\&n=gmw6g0_U0vc5UDGa\&q=85\&s=21300e34e29c8997c39af02be4cf1839)

Privacy & Data

> [!TIP]
>
> You get a ZIP file with your profile, users, services, domains, invoices, payments, emails we sent you, sign-ins and support tickets, in machine-readable JSON.

> [!NOTE]
>
> Passwords and full card numbers are never included. We only store them in hashed or tokenised form.

***

## Delete your account

**1. Check the checklist**

Under **Delete my account**, we list anything that must be sorted first, such as:

* active, suspended or pending services,
* active domains,
* an affiliate balance ([request a payout](https://help.freakhosting.com/portals/billing/how-to-request-an-affiliate-payout.md) first),
* a credit balance (use it up first).

Check your [services](https://freakhosting.com/clientarea/clientarea.php?action=services) and [domains](https://freakhosting.com/clientarea/clientarea.php?action=domains), and [cancel](https://help.freakhosting.com/portals/billing/how-to-request-a-cancellation-for-your-service.md) anything still active.

**2. Tell us anything we should know**

Add a note in **Anything we should know?** (optional).

**3. Confirm**

Tick the box to confirm you understand your account and personal data will be permanently removed, then click **Request deletion**.

You can send the request even if items on the checklist are still open. Our team will help you finish those steps.

> [!WARNING]
>
> ### This can't be undone
>
> Deleting your account permanently removes your services, their data and your personal details. Download your data and back up your services first. Invoices are kept for **6 years**, as UK law requires.

***

## Track your requests

**Privacy activity** at the bottom of the page lists every privacy request and when it was made. The links underneath take you to your [**marketing preferences**](https://freakhosting.com/clientarea/clientarea.php?action=details) (in Account Details) and your [**sign-in sessions**](https://freakhosting.com/clientarea/index.php?m=fhsecurity\&page=sessions).

***

> [!NOTE]
>
> ### Need Extra Help?
>
> If you encounter any issues, our support team is ready to assist:
>
> * **Live Chat:** Quick assistance via our website.
> * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
> * **Discord:** [Join our Community](https://discord.gg/freakhosting)
> * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)

***

**Last Updated:** October 2026


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