> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Open a Support Ticket

> Contact the right FREAKHOSTING support team, include the details we need to help you fast, and follow your tickets in the Billing Area.

A support ticket is the best way to get help with anything on your account. Choosing the right department and giving us the right details gets you an answer much faster.

> **Difficulty**
>
> Beginner

> **Time**
>
> 3 minutes

***

## Open a ticket

**1. Go to Open Ticket**

Go to [**Support → Open Ticket**](https://freakhosting.com/clientarea/submitticket.php), or click **Submit a Ticket** on the Home dashboard.

**2. Choose a department**

Click the department that matches your question (see the table below).

![Open Ticket page listing support departments](https://mintcdn.com/freakhostingltd/gmw6g0_U0vc5UDGa/images/billing/ticket-departments.png?fit=max\&auto=format\&n=gmw6g0_U0vc5UDGa\&q=85\&s=e370c471bfc573e283004017e38a8e73)

Choosing a department

**3. Fill in the form**

* **Urgency**: **Low**, **Medium** or **High**.
* **CC**: add other email addresses to copy in (optional).
* **Subject**: a short summary, for example *Minecraft server won't start*.
* **Message**: what's happening, what you've tried, and any error messages.
* **Attachments**: screenshots or logs (images, PDFs, documents, archives, text and log files, and short videos are accepted).
* **Related Product/Service**: pick the service the ticket is about.

![Ticket form with urgency, subject, message, attachments and the Share a password securely button](https://mintcdn.com/freakhostingltd/gmw6g0_U0vc5UDGa/images/billing/ticket-form.png?fit=max\&auto=format\&n=gmw6g0_U0vc5UDGa\&q=85\&s=d61530d69b021e864714b88966043cf1)

The ticket form

**4. Submit**

Submit the ticket. We email you when we reply.

> [!WARNING]
>
> Need to give us a password? Don't type it in the message. Use the **Share a password securely** link under the message box. See [How to Share a Password Securely](https://help.freakhosting.com/portals/billing/how-to-share-a-password-securely.md).

***

## Which department?

| Department | Choose it for |
| :- | :- |
| **Sales & Pre-Sales** | Questions before buying, custom configurations, bulk orders and enterprise. |
| **Billing & Accounts** | Payments, invoices, refunds, upgrades, downgrades, cancellations and account changes. |
| **Game Server Support** | Game panel, mods, server settings and performance. Include your server name or ID. |
| **VPS & Dedicated Servers** | Operating system, panel access, resources and firewall. Include your hostname or IP. |
| **Web Hosting Support** | Web panel, email, SSL, databases and WordPress. Include your domain. |
| **Network & DDoS** | Connection problems, latency, routing and DDoS attacks. Include your IP and a traceroute if you can. |
| **Domain Services** | Registration, transfers, DNS, nameservers, WHOIS privacy and EPP codes. Include the domain. |
| **Abuse & Legal** | Abuse reports, DMCA and legal matters. |

***

## Follow your tickets

Go to [**Support → Tickets**](https://freakhosting.com/clientarea/supporttickets.php) to see every ticket with its **Subject**, **Department**, **Status**, **Urgency** and when it was **Last Updated**. Click a ticket to read our reply and respond.

> [!TIP]
>
> Please keep each problem in one ticket. Opening several tickets about the same issue doesn't speed things up, as tickets are answered in the order they arrive.

***

## Other places to get help

* **Knowledgebase**: search these articles from the bar at the top of the Billing Area, or browse [help.freakhosting.com](https://help.freakhosting.com/get-started/welcome.md).
* **Announcements**: news and maintenance notices under [**Support → Announcements**](https://freakhosting.com/clientarea/announcements.php).
* **Status**: live service status at [status.freakhosting.com](https://status.freakhosting.com).
* **Discord**: chat with the community at [discord.gg/freakhosting](https://discord.gg/freakhosting).

***

> [!NOTE]
>
> ### Need Extra Help?
>
> If you encounter any issues, our support team is ready to assist:
>
> * **Live Chat:** Quick assistance via our website.
> * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
> * **Discord:** [Join our Community](https://discord.gg/freakhosting)
> * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)

***

**Last Updated:** October 2026


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