> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Request a Cancellation for Your Service

> Follow our proper procedures to submit a cancellation request for your FREAKHOSTING services and understand the different termination options.

## Managing Service Termination

If you no longer need a service hosted with FREAKHOSTING, you can submit a cancellation request directly from your Client Area. This stops future invoices and schedules the service for termination. Follow the steps below to make sure your request is processed correctly.

<CardGroup cols={2}>
  <Card title="Difficulty" icon="gauge-low">
    Beginner
  </Card>

  <Card title="Time" icon="clock">
    5 Minutes
  </Card>
</CardGroup>

***

## Cancellation Procedure

Submitting a request ensures that no further invoices are generated for the selected service.

<Steps>
  <Step title="Log in to the Client Area">
    Sign in to the [FREAKHOSTING Client Area](https://freakhosting.com/clientarea) with your registered email and password.
  </Step>

  <Step title="Open My Services">
    From the left sidebar, go to **Services → My Services** to see your active products.
  </Step>

  <Step title="Start the Cancellation Request">
    Click the **Actions** button (the **⋯** menu) next to the service and choose **Request Cancellation**. You can also open the service's **Product Details** page and click **Request Cancellation** there. Either option opens the **Account Cancellation Request** page.
  </Step>

  <Step title="Describe Your Reason">
    In the **Briefly Describe your reason for Cancellation** box, enter your reason. This field is required and must be **at least 15 characters** long.
  </Step>

  <Step title="Choose a Cancellation Type">
    Set the **Cancellation Type** dropdown to either **Immediate** or **End of Billing Period**. It defaults to **Immediate**, so change it to **End of Billing Period** if you want to keep using the time you have already paid for (see below).
  </Step>

  <Step title="Submit the Request">
    Click the red **Request Cancellation** button to confirm, or click **Cancel** to go back without making any changes. Once submitted, your cancellation is scheduled and you receive a confirmation email.
  </Step>
</Steps>

***

## Choosing Your Cancellation Type

When you submit the form, you must specify when the service should terminate.

<Tabs>
  <Tab title="End of Billing Period">
    **Recommended:** Your service stays fully operational until the end of your current paid term. You get to use the time you have already paid for, and no further invoices are generated.
  </Tab>

  <Tab title="Immediate">
    The service is flagged for termination right away (typically processed within a few hours). Access to your files and control panel is revoked almost immediately. Only choose this if you no longer need any data from the server.
  </Tab>
</Tabs>

***

## What Happens After You Submit

<AccordionGroup>
  <Accordion title="Your request is scheduled">
    The cancellation is logged against the service. If you chose **End of Billing Period**, the service keeps running until its next due date and is then terminated; if you chose **Immediate**, it is queued for termination shortly after you submit.
  </Accordion>

  <Accordion title="Confirmation email">
    You receive an email confirming the cancellation request and the scheduled termination date.
  </Accordion>

  <Accordion title="Changed your mind?">
    If you submitted a request by mistake or want to keep the service, [open a support ticket](https://freakhosting.com/clientarea/submitticket.php) as soon as possible. Our team can withdraw a pending cancellation before it is processed.
  </Accordion>
</AccordionGroup>

***

## Critical Data Notice

<Warning>
  ### Data Preservation & Backups

  * **Permanent Deletion:** Once the termination date is reached, all data associated with the service is **permanently deleted** from our nodes.
  * **Manual Backup:** We strongly recommend downloading a full backup of your world files, databases, and configurations via your control panel or SFTP **before** the service is terminated, especially for an immediate cancellation.
  * **Refund Eligibility:** Submitting a cancellation does not automatically issue a refund. See our [Refund Policy](/portals/billing/how-to-request-a-refund) to check whether you qualify.
</Warning>

***

<Note>
  ### Need Extra Help?

  If you encounter any issues, our support team is ready to assist:

  * **Live Chat:** Quick assistance via our website.
  * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
  * **Discord:** [Join our Community](https://discord.gg/freakhosting)
  * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)
</Note>

<Tip>
  ### Save on Your Hosting

  Ready to get a new server? Use code **KB20** at checkout for **20% off** your first month!
</Tip>