> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Request a Refund

> Understand the FREAKHOSTING refund eligibility criteria and learn how to correctly submit a refund request for your hosting services.

## Understanding Our Refund Policy

At FREAKHOSTING, we strive to provide the highest quality infrastructure. To ensure customer satisfaction, we offer a **72-hour money-back guarantee** for specific eligible services. Before initializing a request, please review the criteria below to determine if your purchase qualifies for a refund.

<CardGroup cols={2}>
  <Card title="Difficulty" icon="gauge-low">
    Beginner
  </Card>

  <Card title="Time" icon="clock">
    5 Minutes
  </Card>
</CardGroup>

***

## Eligibility Criteria

Our money-back guarantee is designed for first-time users to test our platform with confidence.

| Service Category      | Eligibility Status | Conditions                                      |
| :-------------------- | :----------------- | :---------------------------------------------- |
| **Web Hosting**       | Eligible           | Within 72 hours of first-time purchase.         |
| **Game Servers**      | Eligible           | Within 72 hours of first-time purchase.         |
| **VPS Servers**       | Non-Refundable     | Resources are provisioned instantly upon order. |
| **Dedicated Servers** | Non-Refundable     | Manual setup and hardware allocation required.  |

<Warning>
  ### Critical Policy Restrictions

  * **The 72-Hour Window:** Requests submitted after the initial 72-hour period are strictly ineligible for refunds.
  * **Exclusions:** One-time setup fees, software licenses (e.g., cPanel, Windows), and domain registrations are non-refundable under any circumstances.
  * **Account Credits:** Funds added to your account balance are non-refundable and non-transferable.
</Warning>

***

## Refund Submission Process

Follow these steps to submit your request to our billing department.

<Steps>
  <Step title="Verify Eligibility">
    Ensure your service type and purchase date align with the requirements mentioned above.
  </Step>

  <Step title="Open a Support Ticket">
    Log in to the [Client Area](https://freakhosting.com/clientarea) and navigate to [Submit a Ticket](https://freakhosting.com/clientarea/submitticket.php). Select the **Billing** department.
  </Step>

  <Step title="Provide Details">
    Include your **Invoice Number**, the **Service Name**, and a brief explanation for the refund request. This feedback helps us improve our service.
  </Step>

  <Step title="Submit & Await Review">
    Click **Submit**. Our billing specialists will review your request and process eligible refunds within **24-48 business hours**.
  </Step>
</Steps>

***

## Important Billing Information

<AccordionGroup>
  <Accordion title="Non-Refundable Payment Methods">
    Due to the technical nature of blockchain and specific banking protocols, payments made via **Cryptocurrency**, **Paysafecard**, or **Direct Bank Transfers** are non-refundable.
  </Accordion>

  <Accordion title="Chargebacks & Disputes">
    Filing a chargeback or payment dispute through your bank or PayPal before contacting us will result in the **immediate termination** of all active services and the permanent forfeiture of refund eligibility.
  </Accordion>
</AccordionGroup>

<Tip>
  ### Try Resolving Issues First

  If you are requesting a refund due to technical difficulties, please reach out to our technical support team first. Many connection or configuration issues can be resolved in minutes, ensuring you get the most out of your hosting.
</Tip>

***

<Note>
  ### Need Extra Help?

  If you encounter any issues, our support team is ready to assist:

  * **Live Chat:** Quick assistance via our website.
  * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
  * **Discord:** [Join our Community](https://discord.gg/freakhosting)
  * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)
</Note>

<Tip>
  ### Save on Your Hosting

  Ready to get a new server? Use code **KB20** at checkout for **20% off** your first month!
</Tip>