> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Share a Password Securely With Support

> Send a password or other secret to FREAKHOSTING support with an encrypted, one-time link instead of pasting it into a ticket.

Sometimes our team needs a password to help you, for example your server's root password or a WordPress login. Never paste it into a ticket as plain text. Use **Share a secret** to send it as an encrypted, one-time link.

> **Difficulty**
>
> Beginner

> **Time**
>
> 2 minutes

***

## Create a one-time link

**1. Open Share a secret**

Go to [**Share a secret**](https://freakhosting.com/clientarea/index.php?m=fhsecurity\&page=secret), or click **your name → Security Settings**, then **Share a secret securely**. When you're [writing a ticket](https://freakhosting.com/clientarea/submitticket.php), you can also click the **Share a password securely** button under the message box.

**2. Describe it**

In **What is it?**, add a short label so our team knows what it's for, for example *Root password for my VPS*.

**3. Paste the secret**

Paste the password into **Password or secret**. Click **Show** if you want to check it.

**4. Choose when it expires**

Under **Link expires after**, pick **24 hours**, **3 days** or **7 days**.

**5. Create the link**

Click **Encrypt & create link**.

![Share a secret form with What is it, Password or secret, Link expires after and Encrypt and create link](https://mintcdn.com/freakhostingltd/gmw6g0_U0vc5UDGa/images/billing/share-secret.png?fit=max\&auto=format\&n=gmw6g0_U0vc5UDGa\&q=85\&s=f4cb5fbf5020268557f1f72fb4868944)

Share a secret

**6. Copy the link**

Click **Copy link** under **Your one-time link**.

**7. Paste it into your ticket**

Paste the link into your ticket reply. Click **Share another** if you need to send more than one.

***

## How it protects you

* The secret is encrypted **on your device** with AES-256 before anything is sent.
* The key to unlock it stays in the link (after the `#`) and never reaches our servers.
* Only FREAKHOSTING staff, signed in with company accounts, can open it.
* It can be opened **once**, then it's permanently wiped. Unopened links expire automatically.

**Your shared secrets** at the bottom of the page lists what you've shared in the last 30 days and whether each link has been opened.

> [!TIP]
>
> Once we've finished helping you, change the password you shared. For your Billing Area password, use [**Change Password**](https://freakhosting.com/clientarea/user/password).

***

> [!NOTE]
>
> ### Need Extra Help?
>
> If you encounter any issues, our support team is ready to assist:
>
> * **Live Chat:** Quick assistance via our website.
> * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
> * **Discord:** [Join our Community](https://discord.gg/freakhosting)
> * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)

> [!TIP]
>
> ### Save on Your Hosting
>
> Ready to get a new server? Use code **KB20** at checkout for **20% off** your first month!

***

**Last Updated:** October 2026


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