> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Credit Notes, Debit Notes and Quotes

> Find credit and debit notes that adjust your FREAKHOSTING invoices, and view or accept custom price quotes from our team.

Alongside invoices, the **Billing** menu has two more record types you may come across: **notes** that correct an invoice, and **quotes** for custom orders.

> **Difficulty**
>
> Beginner

> **Time**
>
> 2 minutes

***

## Credit and debit notes

A **credit note** reduces what you were charged on an invoice, for example after a refund or a billing correction. A **debit note** adds a charge to a past invoice. Both keep your records accurate for accounting.

**1. Open your notes**

Go to [**Billing → My Credit and Debit Notes**](https://freakhosting.com/clientarea/clientarea.php?action=billingnotes).

**2. Filter the list**

Use **Type** to show only **Credit Note** or **Debit Note**, or set a **Date Issued** range (**From** and **To**) and click **Apply Filter**.

**3. Read the details**

The table shows each **Note ID**, **Amount**, **Date**, **Status** and **Type**.

> [!NOTE]
>
> Seeing *No Records Found*? That's normal. Notes only appear if one of your invoices has been adjusted.

***

## Quotes

Need something that isn't in the store, such as a custom dedicated server or a bulk deal? Ask our sales team and we'll send you a **quote**: a price offer you can accept online.

**1. Ask for a quote**

[Open a ticket](https://freakhosting.com/clientarea/submitticket.php) with **Sales & Pre-Sales** and describe what you need.

**2. Open your quotes**

When it's ready, go to [**Billing → My Quotes**](https://freakhosting.com/clientarea/clientarea.php?action=quotes). Each quote shows its **Quote #**, **Subject**, **Date Created**, **Valid Until** date and **Stage**.

**3. Review and accept**

Open the quote, check the items and price, and accept it before the **Valid Until** date. Once accepted, we'll invoice you (pay it in [**My Invoices**](https://freakhosting.com/clientarea/clientarea.php?action=invoices)) and set up your order.

Use the **Stage** filter to show **Delivered** quotes (waiting for you) or **Accepted** ones.

> [!TIP]
>
> If a quote has expired, ask us in [your ticket](https://freakhosting.com/clientarea/supporttickets.php) for an updated one.

***

> [!NOTE]
>
> ### Need Extra Help?
>
> If you encounter any issues, our support team is ready to assist:
>
> * **Live Chat:** Quick assistance via our website.
> * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
> * **Discord:** [Join our Community](https://discord.gg/freakhosting)
> * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)

> [!TIP]
>
> ### Save on Your Hosting
>
> Ready to get a new server? Use code **KB20** at checkout for **20% off** your first month!

***

**Last Updated:** October 2026


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