> ## Documentation Index
> Fetch the complete documentation index at: https://help.freakhosting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create and Manage Email Accounts

> Create email accounts, manage mailbox settings, reset passwords, and access webmail in the FREAKHOSTING Web Hosting Panel for domain email hosting.

## Professional Email with Your Domain

One of the biggest perks of web hosting with FREAKHOSTING is the ability to create professional email addresses using your own domain name. Instead of handing out a generic `yourname@gmail.com` on your business card, imagine giving people `hello@yourbusiness.com` or `sarah@yourbusiness.com` — it instantly says "we mean business."

Let's say you just launched your bakery website at **sweetcrumbs.com**. With FREAKHOSTING, you can create emails like `orders@sweetcrumbs.com`, `hello@sweetcrumbs.com`, or `sarah@sweetcrumbs.com` in just a few clicks. No technical wizardry required.

The **Web Hosting Control Panel** at [web.freakhosting.com](https://web.freakhosting.com) (powered by Enhance) makes it easy to create and manage email accounts for your domain.

<CardGroup cols={2}>
  <Card title="Difficulty" icon="gauge-low">
    Beginner
  </Card>

  <Card title="Time" icon="clock">
    5 Minutes
  </Card>
</CardGroup>

***

## Choosing the Right Email Address

Before you create your first account, it helps to think about what email addresses you actually need. Here are some popular choices and when to use them:

| Address     | Best For                             | Example                                            |
| ----------- | ------------------------------------ | -------------------------------------------------- |
| `hello@`    | Friendly first point of contact      | A freelancer or small shop welcoming new inquiries |
| `info@`     | General information requests         | A company website with a "Contact Us" page         |
| `support@`  | Customer help and troubleshooting    | An online store handling order issues              |
| `sales@`    | Purchase and pricing inquiries       | A B2B company fielding quote requests              |
| `admin@`    | Administrative and technical matters | Internal system notifications                      |
| `yourname@` | Personal professional email          | Individuals wanting a branded address              |

<Tip>
  Starting out? You really only need one or two addresses. Many small businesses begin with just `hello@` for everything and add more as they grow. You can always create additional accounts later.
</Tip>

***

## Accessing Email Management

<Steps>
  <Step title="Log in to the Web Hosting Control Panel">
    Open your browser and navigate to [web.freakhosting.com](https://web.freakhosting.com). Enter your login credentials to access the control panel.
  </Step>

  <Step title="Select Your Website">
    From the dashboard, click on the website (domain) you want to manage email for.
  </Step>

  <Step title="Open the Emails Tab">
    In the top navigation bar, click the **Emails** tab. This opens the **Email accounts** page where you can view, create, and configure all email accounts for this domain.
  </Step>
</Steps>

***

## Email Accounts List

When you open the Emails tab, you will see the **Email accounts** page with a table listing all existing email accounts for the selected domain. The table displays the following columns:

* **Email Address** — The full email address (e.g., `info@yourdomain.com`). Click the column header to sort alphabetically.
* **Mailbox Usage** — A progress bar showing how much storage space the mailbox is currently using relative to its limit.
* **DKIM** — A lock icon indicating whether DomainKeys Identified Mail is enabled for this account (helps prevent email spoofing).

At the top-right of the page, you will find:

* A **Webmail** link (with an external link icon) to open the browser-based email client in a new tab
* A cyan **Add account** button to create a new email address

You can also use the **search icon** to quickly filter and find a specific email account when you have many accounts set up.

Each email account row has a **three-dot menu** on the right side for quick actions.

<Tip>
  **What is DKIM?** Think of DKIM as a digital signature stamped on every email you send. It proves to the recipient's email provider that the message genuinely came from your domain and was not tampered with along the way. When DKIM is enabled, your emails are far less likely to land in spam folders. You can copy your DKIM record by clicking the copy icon next to it on the email detail page.
</Tip>

***

## Creating a New Email Account

Let's walk through creating a professional email. We will use the example of setting up `hello@sweetcrumbs.com` for a bakery business.

<Steps>
  <Step title="Click Add Account">
    On the Email accounts page, click the cyan **Add account** button in the top-right corner.
  </Step>

  <Step title="Enter the Email Prefix">
    Type the part of the email address that comes **before** the `@` symbol. For our bakery example, you would type `hello` to create `hello@sweetcrumbs.com`.

    Keep it simple, professional, and easy to spell. Avoid numbers or hyphens unless absolutely necessary — you will be reading this address out loud to customers, printing it on packaging, and typing it into forms.
  </Step>

  <Step title="Set a Password">
    Enter a strong password for the email account. This password will be used to log in to webmail and to authenticate in email clients like Outlook or Thunderbird.

    A good password should be at least 12 characters and include a mix of uppercase letters, lowercase letters, numbers, and special characters. Consider using a password manager to generate and store it securely.
  </Step>

  <Step title="Save the Account">
    Click the **Save** or **Create** button to finish. Your new email account is now active and ready to use.
  </Step>
</Steps>

<Info>
  New email accounts are available almost instantly. You can begin sending and receiving emails right away after creation — no waiting for DNS propagation or server restarts.
</Info>

***

## Email Account Settings

To configure an existing email account, click on its **email address** in the list. This opens a detailed settings page with your **DKIM** status displayed at the top (with a copy icon to grab the record) and a left sidebar containing the following sections:

* **Mailbox** — Sender name, storage usage, and password management
* **Forwarders** — Automatic forwarding rules
* **Catch-all** — Route messages for non-existent addresses
* **Spam settings** — Spam filtering thresholds and allow/block lists
* **Out of office** — Automatic reply configuration
* **Email client settings** — Server details for connecting Outlook, Thunderbird, iPhone, etc.

<Info>
  For details on **Forwarders**, **Catch-all**, **Spam settings**, and **Out of office**, see the dedicated guide: [How to Configure Email Spam and Forwarding](/portals/web-panel/how-to-configure-email-spam-and-forwarding).

  For **Email client settings** and device setup instructions, see: [How to Set Up Email Clients and Devices](/portals/web-panel/how-to-setup-email-clients-and-devices).
</Info>

***

### Mailbox Settings

The **Mailbox** section is your home base for the email account's core settings:

* **Sender's name** — This is the display name that recipients see in their inbox when they receive your emails. For example, if you set this to "Sarah from Sweet Crumbs," that is exactly what your customers will see next to the subject line — rather than just a raw email address. You can change this at any time to match your branding or role.

* **Mailbox size** — A visual progress bar showing how much of your allocated storage is in use (for example, "245 MB of 1 GB"). Click the **edit icon** next to the size bar to adjust the storage limit if your plan allows it. This helps you keep an eye on whether you are running low on space.

* **Password** — Your current email password is hidden for security. Use the **Reset** button to set a new password whenever needed (see the step-by-step instructions below).

<Tip>
  Make your Sender's name count. Instead of just "Sarah," try "Sarah | Sweet Crumbs Bakery" or "Sweet Crumbs Support." Recipients are more likely to open your email when they instantly recognize who it is from.
</Tip>

***

### Resetting an Email Password

Forgot the password, or just want to update it for security? Here is exactly how to do it:

<Steps>
  <Step title="Open the Email Account">
    In the **Emails** tab, click on the email address whose password you need to reset.
  </Step>

  <Step title="Go to the Mailbox Section">
    In the left sidebar, make sure **Mailbox** is selected (it is usually the default view when you open an account).
  </Step>

  <Step title="Click Reset">
    Find the **Password** field and click the **Reset** button next to it.
  </Step>

  <Step title="Enter a New Password">
    Type your new password. Make it strong — at least 12 characters with a mix of uppercase, lowercase, numbers, and symbols.
  </Step>

  <Step title="Save and Update Your Devices">
    Save the new password. Then update it in every email client or app where this account is configured (Outlook, Thunderbird, your phone's mail app, etc.), because the old password will stop working immediately.
  </Step>
</Steps>

<Warning>
  Resetting your email password will immediately disconnect any email clients (Outlook, Thunderbird, phone apps) that are currently signed in with the old password. You will need to update the password in each client after resetting. Plan to do this when you have a few minutes to update all your devices.
</Warning>

***

## Convert to Forwarder-Only

Sometimes you need an email address to exist, but you do not actually need a full mailbox behind it. That is where **Convert to forwarder-only** comes in.

**Here is a real-world example:** Let's say your bakery originally had `orders@sweetcrumbs.com` as a full mailbox. But now Sarah handles all orders from her main `sarah@sweetcrumbs.com` inbox. Instead of checking two mailboxes every day, you can convert `orders@sweetcrumbs.com` to a forwarder-only address. Customers can still email `orders@sweetcrumbs.com`, but every message automatically lands in Sarah's inbox instead. No second mailbox to manage, no messages slipping through the cracks.

To convert an account, open the email account settings and look for the **Convert to forwarder-only** option in the top-right area of the page. You will then be prompted to set up the forwarding destination.

<Warning>
  Converting to forwarder-only **permanently deletes** all emails stored in that mailbox. Make sure you have backed up or downloaded any important messages before converting. Once converted, you can no longer log in to webmail or an email client with that account — it simply forwards everything to the address you specify.
</Warning>

***

## Accessing Webmail

If you want to check your email directly in a web browser without setting up a desktop or mobile client, you can use the built-in **Webmail** interface. It is perfect for quick checks on the go.

<Steps>
  <Step title="Open Webmail">
    From the Emails tab in the control panel, click the **Webmail** link (with the external link icon) at the top-right of the email accounts list. This opens the webmail login page in a new browser tab.
  </Step>

  <Step title="Log In">
    Enter your **full email address** (for example, `hello@sweetcrumbs.com`) and your **password** to sign in.
  </Step>

  <Step title="Start Using Webmail">
    Once logged in, you can read, compose, and organize your emails directly from the browser — no additional software required.
  </Step>
</Steps>

<Tip>
  Webmail is especially handy when you are traveling or using a shared computer where you cannot install an email client. Your emails remain safely on the server, accessible from anywhere with a browser.
</Tip>

***

## Deleting an Email Account

If you need to permanently remove an email account:

<Steps>
  <Step title="Open the Email Account">
    In the Emails tab, click on the email address you want to delete.
  </Step>

  <Step title="Scroll to the Bottom">
    On the email account settings page, scroll all the way down to find the red **Delete** button.
  </Step>

  <Step title="Confirm Deletion">
    Click **Delete** and confirm when prompted. This will permanently remove the email account, including all emails, folders, and settings associated with it.
  </Step>
</Steps>

<Warning>
  Deleting an email account is **irreversible**. All emails, contacts, and configurations for that account are permanently lost. Make absolutely sure you have saved any important data before proceeding. If you just want to stop using the mailbox but keep the address active, consider **converting to forwarder-only** instead.
</Warning>

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Why are my emails going to spam when I send them?">
    Make sure **DKIM** is enabled for your domain (check the DKIM column in your email accounts list — look for the lock icon). Also ensure your domain has proper **SPF** and **DMARC** DNS records configured. These authentication methods tell receiving mail servers that your emails are legitimate. You can copy your DKIM record from the email detail page using the copy icon next to it.
  </Accordion>

  <Accordion title="I forgot my email password. How do I reset it?">
    Log in to the Web Hosting Control Panel at [web.freakhosting.com](https://web.freakhosting.com), go to the **Emails** tab, click on the email account, and use the **Reset** button in the Mailbox section to set a new password. You do not need to know the old password. Just remember to update the password on all your devices and email apps afterward.
  </Accordion>

  <Accordion title="How many email accounts can I create?">
    The number of email accounts depends on your hosting plan. Check your plan details in the billing panel or contact support if you need additional accounts.
  </Accordion>

  <Accordion title="What happens when I convert to forwarder-only?">
    The mailbox and all stored emails are permanently deleted. The address continues to exist, but incoming messages are only forwarded to the external address(es) you specify. You can no longer log in to webmail or an email client with that account. It is a great option when you want to consolidate multiple addresses into one inbox without losing the public-facing email.
  </Accordion>

  <Accordion title="What should I set as my Sender's name?">
    Use something that your recipients will immediately recognize. For a business, try your company name or a combination like "Sarah from Sweet Crumbs." For personal professional use, your full name works great. Avoid leaving it blank — recipients are more likely to open emails when they can see who sent them at a glance.
  </Accordion>

  <Accordion title="Can I change my email address after creating it?">
    Email addresses cannot be renamed once created. If you need a different address, create the new one first, migrate any important emails, update your contacts, and then delete the old account. Alternatively, set up the old address as a forwarder-only to redirect messages to your new address during the transition.
  </Accordion>
</AccordionGroup>

***

## Related Guides

<CardGroup cols={2}>
  <Card title="Spam, Forwarding & Auto-Reply" icon="shield-halved" href="/portals/web-panel/how-to-configure-email-spam-and-forwarding">
    Configure spam filters, set up email forwarding, catch-all, allow/block lists, and out-of-office auto-replies.
  </Card>

  <Card title="Email Client & Device Setup" icon="laptop-mobile" href="/portals/web-panel/how-to-setup-email-clients-and-devices">
    Connect your email to Outlook, Thunderbird, iPhone, Android, and macOS with step-by-step instructions.
  </Card>
</CardGroup>

***

<Note>
  ### Need Extra Help?

  If you encounter any issues, our support team is ready to assist:

  * **Live Chat:** Quick assistance via our website.
  * **Support Ticket:** [Open a Ticket](https://freakhosting.com/clientarea/submitticket.php)
  * **Discord:** [Join our Community](https://discord.gg/freakhosting)
  * **Email:** [support@freakhosting.com](mailto:support@freakhosting.com)
</Note>

<Tip>
  ### Save on Your Hosting

  Ready to get a new server? Use code **KB20** at checkout for **20% off** your first month!
</Tip>

***

<div align="center">
  **Last Updated:** March 2026 | **Web Hosting Support:** Email account management made simple.
</div>