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How to Request a Cancellation for Your Service

How To Request a Cancellation For Your Service with FREAKHOSTING

Canceling a service is a straightforward process with FREAKHOSTING. Whether you've decided to switch providers or no longer require the service, our cancellation process ensures a seamless experience.

Step 1: Logging In
Log in to your FREAKHOSTING client area.

Step 2: Accessing Services
Locate and click on the Services in the left-hand sidebar menu.
This will display a list of all the services associated with your account.

Step 3: Selecting Service for Cancellation
Scroll through the list to find the service you wish to cancel.
Click on the service to view its details.

Step 4: Requesting Cancellation
In the left menu under Actions, select Request Cancellation option.

Step 5: Providing Cancellation Details
A cancellation form will appear with various fields to fill out.
Select the reason for cancellation from the dropdown menu.
Optionally, provide additional comments or feedback in the provided text box.
Choose the cancellation type (Immediate or End of Billing Period).
Review the cancellation terms and conditions.
Tick the box to confirm that you agree to the terms.

Step 6: Submitting the Request
Once you've filled out the form and reviewed the details, click on the Request Cancellation or Submit button.
A confirmation message will appear, indicating that your cancellation request has been submitted successfully.

Step 7: Confirmation Email
You will receive an email confirming the submission of your cancellation request.
This email will include a reference number for your request and any additional instructions.

Step 8: Reviewing Cancellation Status
You can track the status of your cancellation request within your client dashboard.
Navigate to the My Tickets or Support Tickets section to view updates.
Alternatively, you may receive notifications via email regarding the progress of your request.

Step 9: Finalizing Cancellation
Once your cancellation request has been processed, you will receive a final confirmation email.
This email will confirm the cancellation of your service and any relevant billing adjustments.
Ensure to download any necessary data or backups before the service termination date.

Step 10: Reversing Cancellation (If Needed)
If you change your mind and wish to reverse the cancellation request, open a ticket to the Billing Department immediately.
Request the cancellation deletion to avoid the service being permanently terminated.
Provide relevant details such as the service name and cancellation reference number in the ticket.

Canceling your service with FREAKHOSTING is a simple and hassle-free process. By following the outlined steps, you can efficiently request the cancellation of your service while ensuring a smooth transition. Should you require to reverse the cancellation request, promptly open a ticket to the Billing Department to prevent permanent termination. If you encounter any difficulties or have further inquiries, don't hesitate to reach out to our support team for assistance.

Need Help?

Should you require further assistance, don't hesitate to reach out to our support team at: FREAKHOSTING Support.

Updated on: 22/05/2024

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