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Something not working? Find your problem below. Each answer tells you what usually causes it and how to fix it.

Difficulty

Beginner

Time

5–15 minutes

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Before you start

  • Read the Console from the top of the last start. The first red error is usually the real cause.
  • Check the log files in Logs: the panel also looks in txAdmin’s txData folder. See how to read server logs.
  • Make a backup before you change several things at once.

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Common problems

Your server needs a valid licence key from portal.cfx.re.
  1. Open Startup and check FxServer License Key. If it still says changemeplease, get a key and paste it in.
  2. Make sure you copied the whole key, with no spaces before or after it.
  3. Check that server.cfg doesn’t contain its own sv_licenseKey line with an old key. Server config shows whether a key is set.
  4. Restart the server.
Still refused? Regenerate the key on the Portal, paste the new one in Startup and restart.
  • A new or restarted server can take a few minutes to appear. Search for the exact name you set in Server config.
  • Make sure the server is fully started: the console shows no errors and txAdmin shows it as online.
  • Check the licence key (see above). A server with a key problem isn’t listed.
  • In the meantime, players can join directly: press F8 in FiveM and type connect 203.0.113.10:30120 with your server’s address.
  1. Copy the address from the Copy address card in the console. Make sure players use that exact IP and port.
  2. Check the server is running and the console shows no errors.
  3. If it fails while loading, a resource may be broken or too large. Look at the console while the player connects.
  4. If you just changed the game build, players need to let FiveM download the new game data. Ask them to restart FiveM.
  5. Ask the player to clear their FiveM cache.
  • txAdmin only runs while the server is started. Start the server, wait for it to finish, then click Open txAdmin.
  • Open txAdmin uses port 40120. Some networks (school, work) block it; try another connection.
  • Don’t change txAdmin Port in Startup.
  • Can’t sign in? Use the Cfx.re button with the account you linked during setup. Other admins can be reset by an admin with the manage.admins permission. If you’ve lost access to the master account, open a ticket.
txAdmin reads server.cfg from the folder you chose during its setup. If that isn’t your server’s main folder, the panel edits a different file.
  • Look at the Checks box on Server config. If it shows txAdmin runs this server, open Details.
  • Either set up txAdmin with Existing Server Data and your main folder (/home/container), or make your changes in txAdmin’s server.cfg editor instead.
  • Also remember to restart the server after saving.
  • The name in ensure must match the resource’s folder name exactly, including capital letters.
  • The fxmanifest.lua must sit directly in the resource folder, e.g. resources/myscript/fxmanifest.lua, not resources/myscript/myscript/fxmanifest.lua.
  • After uploading, click Refresh resources in the console (or restart) so the server finds it.
  • Check that it starts after the resources it needs. See load order.
  • Check the mysql_connection_string line in server.cfg. Copy it again from your database card on Databases using the FiveM (oxmysql) format.
  • If you used Rotate password, the old password no longer works. Update the line and restart.
  • Make sure oxmysql starts before your framework.
  • “Table doesn’t exist” errors mean a script’s .sql file wasn’t imported. Import it with phpMyAdmin. See create a database.
Go back to the build you had before:
  1. Click Artifacts in the sidebar.
  2. Click Go back to build ….
  3. Start the server.
Then check the resource’s instructions for the build it supports. See changing the FXServer build.

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Clear the cache

Old cached files cause missing textures, invisible cars and players getting stuck while loading.

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Server cache

1

Stop the server

Click Stop at the top of the page.
2

Delete the cache folder

Open Files. In the folder with your server.cfg, select the cache folder and delete it. It moves to the Trash.
3

Start the server

Click Start. The server rebuilds the cache, so the first start takes a little longer.

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Player (client) cache

Ask the player to:
  1. Close FiveM completely.
  2. Press Windows + R, type %localappdata%\FiveM\FiveM Application Data\data and press Enter.
  3. Delete the folders cache, server-cache and server-cache-priv.
  4. Start FiveM and connect again.

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Still stuck?

Click Share log on the console to create a link to your log with passwords, keys and IP addresses removed. Then open a ticket and paste the link. See how to use the server console.

Getting started

Licence key and txAdmin setup.

Server configuration

Server config and FXServer builds.

Performance

Hitch warnings and lag.

FiveM FAQ

Quick answers to common questions.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026