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Reverse DNS (a PTR record) links your server’s IP address back to a name, such as mail.yourdomain.com. Email providers check it, so set it up if your server sends email.

Difficulty

Intermediate

Time

5 minutes

Step 1: Create the forward record first

At the company that manages your domain’s DNS, create an A record that points your chosen name to your server’s IP address. For example, point mail.yourdomain.com to your server’s IP.
All entries must have a matching forward record already set at your domain’s DNS provider. Reverse DNS can’t be saved until this A record exists and is working.

Step 2: Set reverse DNS in the panel

1

Open your server

Go to Servers and click Manage next to the server.
2

Open the Network tab

Click Network. Find your IP address under IPv4 Addresses.
3

Click Reverse DNS

Click Reverse DNS next to the IP address.
4

Enter the name

Type the full name, for example mail.yourdomain.com.
Reverse DNS window with an information box about forward records, a name field and an Update button

The Reverse DNS window (IP address blurred)

5

Save

Click Update.
Changes can take a few hours to appear everywhere.
If you change the forward (A) record after reverse DNS is set, our system may remove the reverse DNS for that address. If you change or delete the A record, set reverse DNS again.

Troubleshooting

If you see A forward record seems to be missing for the specified domain/hostname under the name field, the panel couldn’t find an A record (or AAAA record for IPv6) pointing that name to this server’s IP.
Reverse DNS window with test.example.com entered and a red error explaining a forward record seems to be missing

The missing forward record error

Check that the A record exists, uses exactly the same name, and points to this server’s IP. New DNS records can take a while to work, so wait 15–30 minutes and click Update again.

Tips for email servers

  • Use the same name for your reverse DNS, your server’s hostname and your mail server’s greeting.
  • Also add the usual email records (SPF, DKIM and DMARC) for your domain at your DNS provider.

Need Extra Help?

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Last Updated: October 2026