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Backups are copies of your server’s main disk. If something goes wrong, you can put the whole server back to how it was when a backup was taken.

Difficulty

Beginner

Time

5 minutes
Some servers have two Backups tabs. The first one lists your backups and lets you back up and restore. The second one lets you set a backup Schedule. Backup options depend on your plan.

See your backups

1

Open your server

Go to Servers and click Manage next to the server.
2

Open the first Backups tab

The top of the tab shows:
  • Last backup: how long ago the last backup finished.
  • Next scheduled: when the next automatic backup runs.
  • Retention: how long backups are kept, for example 1 week, minimum 1 retained.
3

Expand your drive

Click Drive A to list its backups. Each shows its Date, Status (AVAILABLE means ready to use) and when it Expires. The newest is marked Currently Retained.
Backups tab showing last backup, next scheduled, retention, Backup Now and Restore buttons and a list of available backups for Drive A

The Backups tab with the backup list open


Take a backup now

1

Click Backup Now

On the first Backups tab, click Backup Now.
2

Confirm

Confirm Are you sure you want to start a manual backup? with Backup Now.
Confirm Backup window asking Are you sure you want to start a manual backup? with Cancel and Backup Now buttons

Confirm a manual backup

3

Wait for it to finish

Watch progress in the task log. The new backup then appears in the list.
If you see This operation is not available. Please contact support if the issue persists., manual backups aren’t available for your server right now. Open a ticket if you need a backup taken.
For the most reliable backup, shut down the server first, so no files are changing while it’s copied. Take a backup before big changes such as upgrades or a rebuild.

Restore a backup

Restoring replaces everything on the server’s disk with the backup. Anything created or changed since that backup is lost. Save recent files elsewhere first.
1

Click Restore

On the first Backups tab, click the red Restore button.
2

Choose the drive and restore point

Tick the drive (Drive A), then pick a Restore Point: Latest backup or a specific date.
Restore Server window with Drive A ticked, a Restore Point dropdown set to Latest backup, and Cancel and Restore buttons

The Restore Server window

3

Restore

Click Restore. The server is put back to the chosen backup. Follow progress in the task log.

Choose a backup schedule

If your server has a second Backups tab:
1

Open the second Backups tab

It explains your backup slots, for example There are 1 slots for backups.
Backup tab explaining backup slots with a Schedule button

The backup schedule tab

2

Click Schedule

Choose None, Daily or Weekly. For Daily or Weekly, pick the time in At the following time.
Backup Schedule window with Daily selected and an At the following time dropdown set to 1:20 AM, with Cancel and Update buttons

A daily backup schedule

3

Save

Click Update. You’ll see Backups scheduled successfully. Choosing None and clicking Update turns scheduled backups off (Backup schedule cleared successfully.).
Backups cover your server’s primary disk only. Any extra storage isn’t included.

Get emailed about backups

Turn on Server Backup Complete and Server Backup Failure in your profile notifications.
Panel backups are stored with us. For important data, also keep your own copy off the server, for example on your computer or another storage service.

Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026