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Forgot your server’s password? Reset Password sets a new root (Linux) or Administrator (Windows) password and emails it to you. Your files aren’t touched.

Difficulty

Beginner

Time

2 minutes
This is your server’s password, used for SSH, Remote Desktop and the console. To change the password you use to sign in to the VPS Panel, see How to Change Your VPS Panel Password.

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Before you start

  • The server must be running.
  • It needs the QEMU guest agent, which comes with our operating system images. If you removed or don’t have the QEMU guest agent installed on your server, this operation will fail.

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Reset the password

1

Open your server

Go to Servers and click Manage next to the server.
2

Open Options › Password

Click Options, then Password.
Password tab explaining the reset and a Reset Password button

Options › Password

3

Click Reset Password

The Reset Password window opens.
4

Choose the user

Under User, pick root for Linux or Administrator for Windows.
Reset Password window with a User dropdown set to root and Cancel and Reset buttons

Choose the user and confirm

5

Confirm

Click Reset.
You’ll see Password reset successfully. The new password has been sent to your email address. It only takes a second or two, and a Reset Password task appears in the task log. Use the new password to sign in, then change it to one you’ll remember (for example with passwd on Linux).

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If it doesn’t work

Usually the QEMU guest agent isn’t running. Start it from the VNC console (on Linux: systemctl start qemu-guest-agent), or use Rescue mode to set a new password.
Check your spam folder and the email address in your profile.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026