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These domain settings decide how trustworthy your email looks and where incoming email is delivered. Turning on DKIM helps your messages land in inboxes instead of spam. Mail routing tells the server whether your mailboxes are here or with another provider such as Gmail.

Difficulty

Intermediate

Time

10 minutes

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Open the domain’s email settings

1

Open Domains

Go to Websites, click your website, then click Domains.
2

Manage the domain

Click ⋮ → Manage next to the domain. Email authentication and Mail routing settings are on the left.

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Turn on DKIM

DKIM adds a digital signature to every email you send, so receiving servers can check it really came from your domain. DKIM helps improve email deliverability and prevents email spoofing. It’s off by default.
1

Switch DKIM on

In Email authentication, turn on the DKIM toggle. You’ll see DKIM authentication enabled.
2

Check the status

A NOT VALIDATED badge shows until the DKIM record can be found in DNS.
Email authentication section with DKIM switched on, a NOT VALIDATED badge and instructions to add a TXT record called hostingcp._domainkey

DKIM turned on

3

If your DNS is somewhere else, add the record there

If your domain uses our nameservers, there’s nothing else to do. If your DNS is managed elsewhere (for example at your registrar), add a TXT record with the name hostingcp._domainkey and copy the value shown in the panel.
4

Wait for validation

Allow up to 48 hours for the badge to change.
For the best delivery, also make sure your domain has an SPF record and a DMARC record. You can add them as TXT records in DNS records.

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Choose where incoming email goes

In Mail routing settings, choose one option:
If your email is with another provider but Local mail is selected, emails sent from your website (such as contact forms) to your own addresses stay on our server and never reach your real inbox. Switch to Remote mail to fix this.

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Use Gmail or Google Workspace

If your email is with Google Workspace, the panel can add Google’s MX records for you.
1

Open DNS records

On the domain’s page, choose DNS records.
2

Click Configure now next to Gmail

In the Auto configuration area, click Configure now for Gmail.
3

Check the records

The Add Gmail MX records box lists ASPMX.L.GOOGLE.COM and the four ALT servers. Your existing MX records will be overridden.
Add Gmail MX records dialog listing ASPMX.L.GOOGLE.COM and ALT1 to ALT4 Google mail servers, a warning that existing MX records will be overridden, and Cancel and Add records buttons

Add Gmail MX records

4

Click Add records

Then set Mail routing settings to Remote mail (see above).
5

Finish in Google

Follow Google’s own steps to verify your domain and add Google’s SPF and DKIM records as TXT records.
Using Microsoft 365 or another provider? Add the MX records they give you by hand in DNS records, delete our default MX record, and choose Remote mail.

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Troubleshooting

If your domain uses our nameservers, wait up to 48 hours. If your DNS is elsewhere, check the TXT record is named hostingcp._domainkey (some providers add your domain automatically, so enter only that part) and that the value was copied in full.
Turn on DKIM and check it validates, add SPF and DMARC records, and avoid sending lots of identical messages at once.
Your mail routing is set to Local mail while your mailboxes are with another provider. Switch to Remote mail.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026