External File Access via FTP
File Transfer Protocol (FTP) allows you to manage your website files using external software like FileZilla, WinSCP, or Cyberduck. This is the preferred method for uploading large numbers of files, such as a full WordPress installation or a large media gallery.Difficulty
Intermediate
Time
7 Minutes
Creating an FTP Account
Access FTP Tools
Log in to the Web Panel and click on the Advanced dropdown, then select FTP accounts. Alternatively, find it in the Quick Actions on the dashboard.
Configure the Account
Click the Add Account button and fill in the following:
- Username: Your chosen name (e.g.,
developer). The full username will be[email protected]. - Password: Use the generator to create a secure password.
- Directory: (Optional) If left blank, the user has access to the root. If specified (e.g.,
public_html/assets), the user is restricted only to that folder and its subfolders.
Connecting with an FTP Client
Use the following standardized settings in your preferred FTP client:| Setting | Value |
|---|---|
| Host | Your website domain (e.g., test.com) or the Main IP found on your dashboard. |
| Protocol | FTP - File Transfer Protocol (or select Explicit FTP over TLS if available). |
| User | The full username created above (e.g., [email protected]). |
| Password | The password you generated. |
| Port | Use the default port 21. |
Recommended Software
We recommend the following free and secure clients for managing your server files:Troubleshooting Connectivity
'Connection Timed Out' Error
'Connection Timed Out' Error
Ensure that your local firewall or ISP isn’t blocking port 21. If you are behind a corporate firewall, try switching the transfer mode in your client’s settings from Active to Passive.
'530 Login Authentication Failed'
'530 Login Authentication Failed'
Double-check your username. Remember that it must include the domain suffix (e.g.,
[email protected]). If the error persists, reset the password in the Web Panel.Security Tip
Avoid creating FTP accounts with access to the root directory for third-party developers. Use the Directory Restriction feature to limit their access to only the necessary folders.Need Extra Help?
If you encounter any issues, our support team is ready to assist:- Live Chat: Quick assistance via our website.
- Support Ticket: Open a Ticket
- Discord: Join our Community
Last Updated: January 2026 | FREAKHOSTING: Fast, Secure, and Scalable Web Hosting.