How to Install a Custom SSL Certificate and Fix SSL Problems
Install your own SSL certificate on a FREAKHOSTING web hosting website, and fix common problems such as failed Let’s Encrypt certificates and self-signed warnings.
Most websites only need the free Let’s Encrypt certificate described in How to Manage SSL Certificates and HTTPS. If you’ve bought a certificate from another provider (for example an extended validation or wildcard certificate), you can install it yourself on the Security page.
You need two things from your certificate provider:
What
What it looks like
Certificate (CRT)
A block of text starting with -----BEGIN CERTIFICATE-----, usually in a .crt or .pem file
Private key
A block of text starting with -----BEGIN PRIVATE KEY----- (or BEGIN RSA PRIVATE KEY), usually in a .key file
The private key is created when the certificate request (CSR) is generated. If your provider generated it for you, download it from their dashboard. Keep it private: anyone who has it can pretend to be your website.
If your provider gave you an intermediate or “CA bundle” file as well, paste it into the certificate box directly below your own certificate, so the full chain is installed.
Installing your own certificate replaces the free Let’s Encrypt one. 3 days before your certificate expires, the panel automatically switches back to a free Let’s Encrypt certificate, so renew and upload your new certificate before then if you want to keep using your own.
Go to Websites, click your website, then open Advanced → Security. The SSL certificates list shows every domain and subdomain on the website.
The SSL certificates list
2
Click Install custom SSL
A form opens above the list.
3
Choose the domain
In Domain, pick the domain or subdomain the certificate was issued for.
4
Add the certificate and key
Paste the certificate into Certificate (CRT) and the private key into Private key, or click Upload file next to each box to load them from your computer.
The Install custom SSL certificate form
5
Click Upload
The Certificate column for that domain changes from Self signed to your certificate, and the Expiry date shows when it runs out.
A custom certificate doesn’t renew itself. Put a reminder in your calendar a few weeks before the expiry date, then repeat these steps with the renewed certificate.
Requesting a Let’s Encrypt certificate for the same domain later replaces your custom certificate. The confirmation says: If an SSL certificate already exists on ‘yourdomain.com’ this will be replaced.
Click the ⋮ menu at the end of a domain’s row and choose Certificate details. The Manage SSL page shows the installed certificate and private key (with copy buttons), and the certificate used for email on that domain under Mail certificate details.Don’t share this page or a screenshot of it: it contains your private key.
Failed to issue a Let's Encrypt certificate: no valid A records found
The full message looks like Failed to issue a Let’s Encrypt certificate for yourdomain.com … no valid A records found for yourdomain.com. It appears around 20 seconds after you click Request.Let’s Encrypt checks your domain over the internet before it issues a certificate, so the domain must already point to your FREAKHOSTING website:
Set your nameservers at your domain registrar to alpha.freakhosting.com, beta.freakhosting.com, charlie.freakhosting.com and delta.freakhosting.com. See How to Manage Domains.
If you manage DNS somewhere else, make sure the domain’s A record points to your website’s IPv4 address (shown under At a glance on your website’s Home tab).
Wait for the change to spread (usually a few hours, up to 48 hours), then request the certificate again.
My browser says the certificate is self-signed or not trusted
Every new domain starts with a Self signed certificate. Browsers don’t trust it, so visitors see a warning. Request a free Let’s Encrypt certificate from the ⋮ menu once your domain points to us, or install a custom certificate as described above.
The site works with HTTPS but still loads over HTTP
Turn on Force HTTPS for that domain on the Security page. You’ll see Force HTTPS enabled. Visitors using http:// are then sent to https:// automatically. See How to Manage SSL Certificates and HTTPS.
Email programs warn about the certificate
Email uses its own certificate. Click ⋮ → Request Let’s Encrypt certificate for mail. on the domain’s row once the domain points to us, and use the server names from How to Set Up Email Clients.
Mixed content: the padlock is missing on some pages
The page loads images, scripts or styles over http://. Update those links to https://. For WordPress, check that Site URL in the WordPress Toolkit starts with https://.
The certificate and private key don't match
The key must be the one created with the certificate request. Download both files again from your certificate provider, or ask them to reissue the certificate with a new key.
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Last Updated: October 2026
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