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Every web hosting plan lets you create email addresses on your own domain, such as hello@yourdomain.com. You can make a full mailbox that stores email, or a forwarder-only address that passes messages on to another inbox.

Difficulty

Beginner

Time

3 minutes
For email to reach your new address, your domain must point to FREAKHOSTING (or have its MX record pointing to our mail server). See How to Manage Domains.

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Mailbox or forwarder-only?

Your plan’s limits are shown at the top of the form when you add an account, for example 0 of ∞ mailboxes used.

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Create an email account

1

Open the Emails tab

Go to Websites, click your website, then click Emails. You can also use Emails in the left sidebar to see the accounts on all your websites.
2

Click Add account

The Add account button is at the top right of the list.
3

Fill in the form

  • Email address: type the part before the @ (for example hello) and choose the domain from the drop-down.
  • Make this email address a catch-all: leave this off unless you want this account to receive email sent to any address on the domain that doesn’t exist. See catch-all.
  • Account type: Mailbox or Forwarder-only.
  • Mailbox size: shows the space available to the mailbox.
  • Full name: the name people see when you send email, for example Jane Smith.
  • Password: at least 10 characters with a lowercase letter, an uppercase letter, a number and a special character. Click the key icon to generate a strong one, and the eye icon to show it.
Add email account form with an email address field and domain drop-down, a catch-all option, Mailbox and Forwarder-only account types with usage counts, mailbox size, full name and password fields

The Add account form

4

Click Add

You’ll see a message such as ‘hello@yourdomain.com’ added, and the account appears in the list.
Save the password in a password manager straight away. We can’t show it to you later, but you can always reset it.

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The email list

Emails tab listing hello@test.com with a mailbox usage bar, a Webmail button, an Add account button and a search icon

Email accounts for a website

  • Webmail opens Roundcube webmail in a new tab.
  • The usage bar shows how much of the mailbox space is used.
  • A padlock icon next to the address shows whether DKIM signing is set up for the domain. See Email Authentication.
  • The ⋮ menu has Manage, Disable and Permanently delete.

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Manage an account

Click ⋮ → Manage to open the account’s settings. The menu on the left jumps to each section.
Email account page for hello@test.com with sections for Mailbox, Forwarders, Catch-all, Spam settings, Out of office and Email client settings, and a Convert to forwarder-only button

An email account's settings

Forwarders, catch-all, spam settings and out of office are explained in How to Configure Spam Filtering, Forwarding and Auto-Replies. Email client settings are in How to Set Up Email Clients.

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Change the password

1

Open the account

Click ⋮ → Manage next to the address.
2

Click Reset next to Password

Enter a new password that meets the rules, or generate one with the key icon.
3

Click Save

Update the password in every email app and phone that uses this account, or they’ll stop receiving email.

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Receive email for the same name on your other domains (aliases)

If your website has more than one domain, the same mailbox can also receive email sent to that name on the other domains. For example, hello@example.com can also get email sent to hello@shop-example.com. Under the password, click Manage aliases, then tick the addresses you want, or All aliases. All messages sent to aliases will also be delivered to this mailbox.

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Convert to forwarder-only

Convert to forwarder-only at the top of the account page turns a mailbox into an address that only forwards email. Set up at least one forwarder first so messages still go somewhere.

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Disable or delete an account

  • Disable (from the ⋮ menu) stops the account working without deleting it, so you can turn it back on later.
  • Permanently delete removes the account and every message stored in it. This can’t be undone. You can also use the Delete button at the bottom of the account page.
Need a copy of your email first? On your website’s Home tab, use Quick links → Download → Download email data. See How to Add and Manage Websites.

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Troubleshooting

It must be at least 10 characters and include a lowercase letter, an uppercase letter, a number and a special character. Each rule turns green as you meet it, and Password meets all requirements appears when it’s valid.
Your plan allows a set number of forwarder-only addresses (one on WEB 1). Delete one you no longer need, use a mailbox with a forwarder instead, or upgrade your plan.
  1. Check your domain points to FREAKHOSTING, or that its MX record points to mail.yourdomain.com.
  2. On the domain’s settings, check Mail routing is set to Local mail. See Email Authentication and Routing.
  3. Look in the Spam folder in webmail, and check the account’s spam settings.
Turn on DKIM for your domain and make sure your SPF record is in place. See Email Authentication.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026