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We back up your website automatically and store the backups off the server. From the Backups tab you can put back your whole website or just the parts you need.

Difficulty

Intermediate

Time

5 minutes

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See your backups

Go to Websites, click your website, then click Backups.
Backups tab listing a backup dated 24/10/2026 at 14:32 with AUTOMATIC and S3 badges, a size of 115.93 MB, 2 databases and a Restore button

Your backups

Each backup shows when it was taken, an AUTOMATIC label, its size and how many databases it contains.
Backups are taken automatically. There’s no button to take one yourself, so before a big change (such as a theme or plugin update) download a copy as well.

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Restore the whole website

A full restore replaces your current files, databases and emails with the ones in the backup. Anything added since the backup was taken is lost.
1

Click Restore

Next to the backup you want, click Restore and choose Full website.
2

Confirm

Confirm the restore. While it runs, you can’t make changes to the website.
3

Wait for it to finish

You’re taken to the Websites list, which shows restore in progress. A notification tells you when the restore is complete.

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Restore only some files or databases

Use Custom to put back just a database, for example after a plugin damaged your WordPress data.
1

Click Restore, then Custom

The custom restore page opens with two cards: Files and Databases.
2

Choose what to restore

  • Files: restore all files in your home folder, or none. You can’t pick single files.
  • Databases: tick each database you want back.
Custom restore page with a Files card for the home directory and a Databases card with a checkbox for each database, and Cancel and Restore now buttons

Choosing what to restore

3

Click Restore now

A window shows how many files, databases and emails will be restored. Click Restore.
Custom restore dialog explaining you can't change the website during the restore, with counts for files, MySQL databases and emails and a Restore button

Confirming a custom restore

4

Wait for the notification

You’ll see Restore (Selected MySQL databases) complete when it’s done. Small restores take only seconds.
When you restore single databases, their database users aren’t restored. Your existing users keep working as long as they still exist.

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Download a copy yourself

On your website’s page, open Download in Quick links:
  • Download website data saves your website’s files and databases.
  • Download email data saves your mailboxes.
The download starts straight away. Keep the file somewhere safe; you can upload it later to put everything back.

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Upload a backup file

Use this to put back a copy you downloaded, or to move a website from another server that uses the same panel.
This can’t be undone. Everything on the website is overwritten by the backup.
1

Click Upload backup

It’s in Quick links on your website’s page.
2

Choose the file

Click Choose file and pick your backup (.tar.gz). The upload begins as soon as you select the file.
Upload backup dialog asking for an Enhance backup tar.gz to import all files, databases and emails, with a Choose file button and a warning that the action is irrevocable

Uploading a backup

Moving from cPanel or another host? Open a ticket to ask about the best way to move your website.

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Troubleshooting

Only the backups listed on the Backups tab are available. If you need an older one, open a ticket quickly so we can check.
A restore is probably running. Wait for the restore complete notification.
Database users aren’t restored with single databases. Check the user still exists and has access on the Databases tab.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026