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You can read your email in two ways: in your browser with webmail, or in an email app such as Outlook, Apple Mail, Thunderbird or the mail app on your phone. This page shows both.

Difficulty

Beginner

Time

5–10 minutes
You’ll need an email account first. See How to Create and Manage Email Accounts.

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Use webmail

Webmail is Roundcube, at webmail.freakhosting.com.
1

Open webmail

Go to webmail.freakhosting.com, or click Webmail on your website’s Emails tab, on the Emails page in the sidebar, or under Quick links on your website’s Home tab.
2

Sign in

Enter your full email address (for example hello@yourdomain.com) as the username, and the mailbox password.
Roundcube webmail sign-in page with Username and Password fields and a Login button

The webmail sign-in page

Webmail uses the mailbox password, not your Web Panel password. Forgotten it? Reset it in the Web Panel.

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Find your email app settings

1

Open the account

Go to Websites, click your website, then Emails. Click ⋮ next to the address and choose Manage.
2

Click Email client settings

The table lists the server, port and security for each protocol. Use the copy icon to copy the server name.
Email client settings table listing IMAP on port 993, SMTP on 465 and 587, and POP on 995, all using mail.test.com as the server and hello@test.com as the username

Email client settings for an account

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The settings

Replace yourdomain.com with your own domain.
  • Choose IMAP if you use more than one device. Your email stays on the server and stays in sync everywhere.
  • Choose POP only if you want to download email to one computer.
  • Turn on authentication for outgoing mail (SMTP), using the same username and password.
mail.yourdomain.com only works once your domain points to FREAKHOSTING. If your app warns about the certificate, request a mail certificate on the Security page: click ⋮ → Request Let’s Encrypt certificate for mail. See SSL certificates.

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Add the account to an app

Most apps try to find the settings automatically. If that fails, choose the manual or advanced option and enter the settings above.
  1. Go to File → Add account (Windows) or Outlook → Settings → Accounts → + (Mac).
  2. Enter your email address, then choose Advanced options → Let me set up my account manually, and pick IMAP.
  3. Enter the incoming and outgoing settings from the table and your mailbox password.
  1. Open Mail → Settings → Accounts, click +, choose Other Mail Account.
  2. Enter your name, email address and password, then click Sign In.
  3. If asked, choose IMAP and enter mail.yourdomain.com for both incoming and outgoing servers, with your full email address as the username.
  1. Open Settings → Apps → Mail → Mail Accounts → Add Account → Other → Add Mail Account.
  2. Enter your name, email address and password, then tap Next.
  3. Choose IMAP and enter mail.yourdomain.com as the host name for incoming and outgoing mail, with your full email address as the username.
  1. Open Gmail, tap your profile picture → Add another account → Other.
  2. Enter your email address, tap Manual setup, and choose Personal (IMAP).
  3. Enter your password, then the incoming server (port 993, SSL/TLS) and outgoing server (port 465, SSL/TLS).
  1. Click ☰ → Account Settings → Account Actions → Add Mail Account.
  2. Enter your name, email address and password. Click Configure manually if the settings aren’t found.
  3. Enter the settings from the table, with Authentication set to Normal password.
Menu names in these apps change from version to version; if something has moved, look for “add account” in the app’s settings.

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Troubleshooting

Use the full email address as the username and the mailbox password. Try signing in to webmail with the same details. If that fails too, reset the password.
Check the outgoing server is mail.yourdomain.com on port 465 with SSL/TLS (or 587 with STARTTLS) and that outgoing authentication is turned on. Some internet providers block outgoing ports; try the other port.
Your domain may not point to FREAKHOSTING yet. Check your nameservers in How to Manage Domains, and make sure Mail routing is set to Local mail in Email Authentication and Routing.
Request a Let’s Encrypt certificate for mail on the Security page once your domain points to us. See How to Install a Custom SSL Certificate and Fix SSL Problems.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026