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When your domain uses our nameservers, its DNS records live in the Web Panel. DNS records tell the internet where to find your website, where to deliver email and how to verify your domain with other services. You’ll usually only need to add a record when a service such as Google or Microsoft asks you to.

Difficulty

Intermediate

Time

5 minutes
These records only take effect if your domain uses our nameservers. See Point your domain to FREAKHOSTING.

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Open your DNS records

1

Open Domains

Go to Websites, click your website, then click Domains.
2

Manage the domain

Click ⋮ → Manage next to the domain, then choose DNS records on the left.
DNS records table with columns Type, Host, Value and TTL, listing A, CNAME, MX and NS records, an Add record button, a search icon and an Advanced records toggle

DNS records for a domain

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Records you get by default

We create these for you so your website and email work straight away: New records use the zone default TTL of 60 seconds, so changes are picked up quickly. Turn on Advanced records to also see the technical SOA record.
Changing or deleting the default A, MX or NS records can take your website or email offline. Only change them if you know why.

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Add a record

1

Click Add record

A form opens.
2

Choose the type

Pick from A, AAAA, CNAME, TXT, SPF, SRV, NS, MX, PTR, DS or CAA. A short description of the type appears under it.
3

Enter the hostname

Use @ for the domain itself, or the part before your domain, for example shop for shop.example.com.
4

Enter the value

The label changes with the type, for example IPv4 address for an A record or Is an alias of for a CNAME.
Add record form with type CNAME, hostname shop, Is an alias of test.com, a hint about adding a trailing dot, the Use zone default (60s) TTL toggle and Cancel and Create buttons

Adding a CNAME record

5

Keep the default TTL

Leave Use zone default (60s) on unless a service tells you otherwise.
6

Click Create

You’ll see a message such as ‘CNAME’ record added.
When a CNAME points to a full outside address, such as example.ghs.googlehosted.com, the panel suggests adding a dot at the end (example.ghs.googlehosted.com.). Do this so the address isn’t treated as part of your own domain.

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Common examples

Moving email to Google Workspace? Use the one-click Gmail setup instead of adding MX records by hand. See Email authentication and routing.

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Edit or delete a record

Click ⋮ at the end of the record’s row and choose to edit or delete it. Use the search icon to find a record in a long list.

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Turn on DNSSEC

DNSSEC signs your DNS records so nobody can fake them. It only works if you also add a DS record at your domain registrar.
1

Open DNSSEC

On the domain’s page, choose DNSSEC on the left and turn it on. You’ll see DNSSEC enabled.
2

Copy the DS record details

The panel shows the DS record (Key tag, Algorithm, Digest type, Digest) and the DNS KEY record (Flags, Protocol, Algorithm, Public key), each with a copy button. Click View raw to see the record as a single line.
DNSSEC section showing DS record fields Key tag, Algorithm 13, Digest type 2 and Digest, and DNS KEY record fields Flags 257, Protocol 3, Algorithm 13 and Public key, with View raw buttons

DNSSEC records to give your registrar

3

Add the DS record at your registrar

In your registrar’s DNSSEC settings, add a DS record and copy each value across. Some registrars ask for the DNS KEY values instead; they’re on the same page.
You must set these records with your domain registrar for DNSSEC to be effective. If you later turn DNSSEC off or move your domain away, remove the DS record at your registrar first, or your domain may stop working.

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Troubleshooting

Records usually work within minutes. If your domain was only just pointed to our nameservers, allow up to 48 hours. Check you entered the hostname without your domain on the end (shop, not shop.example.com).
Copy the value again exactly, without extra spaces or quotes unless the service includes them. Some services need the record on a subdomain such as _dmarc instead of @.
The DS record at your registrar doesn’t match. Check it against the values on the DNSSEC page, or remove it at the registrar and contact support.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026