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Each email account has its own settings for forwarding, spam filtering and automatic replies. This page covers all four sections of the account page: Forwarders, Catch-all, Spam settings and Out of office.

Difficulty

Beginner

Time

5 minutes

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Open an email account’s settings

1

Go to Emails

Go to Websites, click your website, then click Emails.
2

Click Manage

Click ⋮ next to the address and choose Manage. Use the menu on the left to jump to each section.
Email account page with a left menu listing Mailbox, Forwarders, Catch-all, Spam settings, Out of office and Email client settings

An email account's settings page

Don’t have an account yet? See How to Create and Manage Email Accounts.

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Forward email to another address

A forwarder sends a copy of every message to another address, for example your personal Gmail. On a mailbox, email is stored and then forwarded, so you keep a copy in webmail too.
1

Find Forwarders

In the account’s settings, click Forwarders.
2

Enter the address

Type the address to forward to, for example team@example.com.
3

Click Add

You’ll see ‘team@example.com’ added. Add more addresses the same way if you want several people to receive a copy.
To stop forwarding, remove the address from the Forwarders list.
Want an address that only forwards and never stores email? Choose Forwarder-only when you create the account, or click Convert to forwarder-only at the top of an existing account.

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Catch-all

When Catch-all is on, this account also receives email sent to addresses on your domain that don’t exist, for example typo@yourdomain.com. Turn it on with the Catch-all toggle in the account’s settings, or tick Make this email address a catch-all when you create the account.
A catch-all usually brings in a lot of spam, because spammers send to random addresses on your domain. Only turn it on if you really need it.

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Spam filtering

Every message gets a spam score. Higher scores mean more likely spam. Spam settings has three sliders, from Strict to Permissive, that decide what happens at each score.
Spam settings section with Spambox, Reject and Greylist sliders running from Strict to Permissive, and Allow email and Block email fields

Spam settings with the three sliders and the allow and block lists

  • Getting too much spam? Move the sliders towards Strict.
  • Real emails going to Spam? Move Spambox towards Permissive, or add the sender to your allow list.

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Allow and block lists

  • Allow email: enter an address and click Allow. Email from it is never treated as spam.
  • Block email: enter an address and click Block. Email from it is always refused.
Both lists take full email addresses only. A whole domain such as @example.com is refused with Please enter a valid email address, so add each sender separately.

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Out of office replies

Send an automatic reply to everyone who emails you, for example while you’re on holiday.
1

Click Out of office, then Add

The form for a new reply opens.
2

Choose the dates

Pick a Start date. Then either tick Send until I turn it off or choose an end date.
3

Write the reply

Fill in Subject and Message, for example Out of office until Monday.
4

Make sure Enabled is ticked, then click Add

You’ll see ‘Out of office’ added, and a summary of the reply appears with an Edit button.
Out of office form with a start date, a Send until I turn it off option, Subject and Message fields, an Enabled checkbox and an Add button

An out of office reply

To stop the reply, click Edit and untick Enabled, or set an end date.

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Troubleshooting

Check the spam folder at the destination. Big providers are strict about forwarded mail, so turn on DKIM for your domain to improve delivery.
That’s greylisting: the first message from a new sender is held until their server tries again. Move the Greylist slider towards Permissive, or add the sender to Allow email.
Add the sender to Allow email, or move Spambox towards Permissive. Check the Spam folder in webmail.
Make sure Enabled is ticked and that today falls between the start and end dates.

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Last Updated: October 2026