Difficulty
Beginner
Time
5 minutes
Find your SFTP details
Open your server. Your SFTP details are on the Overview page and on the Settings page.
SFTP details on the Settings page
Each field has a copy icon, so you don’t need to type it.
Connect with FileZilla
1
Install FileZilla
Download the free FileZilla Client from filezilla-project.org and install it.
2
Open the Site Manager
Open FileZilla and click File, then Site Manager, then New site.
3
Enter your details
- Protocol: SFTP - SSH File Transfer Protocol
- Host: your host, for example
n24.freakhosting.com - Port:
2022 - Logon Type: Normal
- User: your SFTP username
- Password: your Game Panel password
4
Connect
Click Connect. The first time, FileZilla asks if you trust the server’s key. Tick Always trust this host and click OK.
5
Move your files
Your computer’s files are on the left and your server’s files are on the right. Drag files between them.
Connect with WinSCP (Windows)
1
Install WinSCP
Download WinSCP from winscp.net and install it.
2
Create a new site
In the Login window, choose New Site.
3
Enter your details
Set File protocol to SFTP, then enter your host, port
2022, username and Game Panel password.4
Log in
Click Login and accept the server’s key the first time you connect.
Sign in with an SSH key instead of a password
If you’d rather not type your password, you can add an SSH key to your account. SFTP then signs you in with the key. See How to manage API and SSH keys.Troubleshooting
Connection refused or timed out
Connection refused or timed out
Check that the port is
2022, not 21 or 22, and that the protocol is SFTP, not FTP.Authentication failed
Authentication failed
Copy the username from the panel. It must include the dot and your server ID. The password is your Game Panel password. If you changed your panel password, use the new one.
I can't change or upload some files
I can't change or upload some files
Stop the server first if a game is holding a file open, then try again. If a file still can’t be changed, check its permissions in the File Manager.
I have two-step verification on. Does SFTP still work?
I have two-step verification on. Does SFTP still work?
Yes. SFTP signs in with your panel password or an SSH key.
Related articles
File Manager
Edit files in your browser.
API and SSH keys
Sign in to SFTP with a key.
Need Extra Help?
If you encounter any issues, our support team is ready to assist:- Live Chat: Quick assistance via our website.
- Support Ticket: Open a Ticket
- Discord: Join our Community
- Email: support@freakhosting.com
Last Updated: October 2026