Skip to main content

​
Continuous Service Uptime

Auto-renewal is the most reliable way to prevent accidental service suspension. When enabled, our billing system will automatically attempt to pay your upcoming invoices using your stored payment method or account credit, ensuring your servers stay online without manual intervention.

Difficulty

Beginner

Time

3 Minutes

​
Configuring Auto-Renewal

Follow these steps to manage the renewal status of your services.
1

Select Your Service

Navigate to Services -> My Services and click on the server or plan you wish to configure.
2

Locate Sidebar Actions

On the service details page, look at the left-hand Actions sidebar. You will see specific management buttons:
  • Turn Auto Renewal OFF/ON: Toggle the automatic payment generation for this specific service.
  • Renew Service For 1 Month: Manually trigger a 1-month renewal invoice immediately.
3

Set Primary Payment Method

Ensure you have a Verified Credit Card or sufficient Account Balance to allow the system to process the payment.

​
How It Works

Our system attempts to process auto-renewals 7 to 10 days before the invoice due date. This buffer ensures that if a payment fails (e.g., expired card), you have ample time to update your details before the service is suspended.
The billing panel is programmed to always check your Account Balance first. If you have enough credit, it will be applied automatically, and your secondary payment method will not be charged.

​
Expired Payment Methods

Auto-renewal will fail if your stored card is expired or has insufficient funds. We recommend checking your “Manage Credit Card” section every 6 months to maintain accurate data.

​
Need Extra Help?

If you encounter any issues, our support team is ready to assist:

​
Save on Your Hosting

Ready to get a new server? Use code KB20 at checkout for 20% off your first month!
Last Updated: February 2026 | Billing Support: Automated subscription management.