Continuous Service Uptime
Auto-renewal is the most reliable way to prevent accidental service suspension. When enabled, our billing system will automatically attempt to pay your upcoming invoices using your stored payment method or account credit, ensuring your servers stay online without manual intervention.Difficulty
Beginner
Time
3 Minutes
Configuring Auto-Renewal
Follow these steps to manage the renewal status of your services.Open My Services
From the left sidebar, go to Services → My Services, then click the Actions button next to the service and choose Manage (or click the service name) to open its Product Details page.
Find the Billing & Renewal Card
At the top of the Product Details page you will see the Billing & Renewal card, which controls how the service renews and is billed.
Toggle Automatic Renewal
Use the Automatic renewal switch to turn it On or Off. When On, upcoming invoices are charged automatically to your saved payment method or account credit.
Confirm a Payment Source
Make sure you have a saved payment method or sufficient account balance so the system can process the renewal.
How It Works
The Payment Window
The Payment Window
Our system attempts to process auto-renewals 7 to 10 days before the invoice due date. This buffer ensures that if a payment fails (e.g., expired card), you have ample time to update your details before the service is suspended.
Using Account Credit First
Using Account Credit First
The billing panel is programmed to always check your Account Balance first. If you have enough credit, it will be applied automatically, and your secondary payment method will not be charged.
Need Extra Help?
If you encounter any issues, our support team is ready to assist:- Live Chat: Quick assistance via our website.
- Support Ticket: Open a Ticket
- Discord: Join our Community
- Email: support@freakhosting.com
Last Updated: February 2026 | Billing Support: Automated subscription management.