Understanding Our Refund Policy
FREAKHOSTING offers a 72-hour money-back guarantee for eligible services. Before requesting a refund, please review the eligibility criteria below to ensure your request qualifies.
| Reading Time | Difficulty | Last Updated |
|---|
| 5 minutes | Beginner | January 2026 |
Quick Navigation
| Section | What You’ll Learn |
|---|
| Eligibility | Which services qualify for refunds |
| Non-Refundable Items | Services and payments excluded from refunds |
| Request Process | Step-by-step refund request guide |
| Important Notes | Processing times and additional information |
Refund Eligibility
Our 72-hour money-back guarantee applies to the following services under specific conditions:
| Eligible Services | Conditions |
|---|
| Web Hosting | First-time purchases only |
| Shared Game Servers | First-time purchases only |
Key Eligibility Requirements
- The refund request must be submitted within 72 hours of your initial purchase
- Only applies to first-time purchases of the eligible service types
- Add-ons, setup fees, usage-based charges, and third-party licenses are excluded from the money-back guarantee
Non-Refundable Services and Payments
The following are not eligible for refunds under any circumstances:
Non-Refundable Service Types
| Service Type | Reason |
|---|
| VPS Servers | Non-refundable once provisioned |
| Dedicated Servers | Non-refundable once delivered |
| Domain Registrations/Transfers | Cannot be cancelled after registry submission |
| Add-ons & Setup Fees | One-time fees are non-refundable once work begins |
| Promotional/Discounted Orders | Special pricing excludes refund eligibility |
Non-Refundable Payment Methods
| Payment Method | Refund Status |
|---|
| Cryptocurrency | Non-refundable |
| Bank Transfer | Non-refundable |
| Paysafecard | Non-refundable |
| GoCardless | Non-refundable |
Account Credit Balance
Funds added to your account balance are non-refundable, non-transferable, and cannot be redeemed for cash. Please only add funds you intend to use for services.
How to Submit a Refund Request
Step 1: Log in to Your Client Area
- Visit the FREAKHOSTING Client Area.
- Enter your email address and password to log in.
Step 2: Open a Support Ticket
- Navigate to Support in the main menu.
- Click on Open Ticket or go directly to Submit a Ticket.
- Select the Billing department.
In your ticket, please include:
- Service/Invoice Number: The specific service or invoice you’re requesting a refund for
- Purchase Date: When the service was purchased
- Reason for Refund: A brief explanation of why you’re requesting a refund
- Payment Method Used: How you originally paid for the service
Step 4: Submit and Await Response
- Review your ticket details for accuracy.
- Click Submit to send your refund request.
- Our billing team will review your request and respond within 24-48 hours.
Important Considerations
Additional Refund Policy Details
- Pro-rated refunds are not offered for early cancellation, mid-cycle downgrades, or prepaid terms
- Service credits (not cash refunds) are typically issued for approved remedies and are non-transferable
- Accounts suspended or terminated for policy violations, fraud, or payment disputes are not eligible for refunds
- Filing a chargeback or payment dispute may result in immediate suspension of services and forfeiture of any refund eligibility
Before Requesting a Refund
If you’re experiencing issues with your service, please contact our support team first. Many problems can be resolved quickly, and our team is happy to help ensure you get the most value from your hosting.
Support Channels
If you have questions about refund eligibility or need assistance, please contact our support team:
Last Updated: January 2026 | Need Help? Contact our 24/7 support team!