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We offer a 72-hour money-back guarantee on eligible first-time purchases. Check the rules below, then send us a request from the Billing Area.

Difficulty

Beginner

Time

5 minutes

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Who can get a refund?

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Never refundable

  • Requests made more than 72 hours after purchase.
  • Domain registrations, transfers and renewals.
  • Setup fees and software licences.
  • Account credit added with Add Funds, including bonus credit.
  • Payments made with cryptocurrency (Coinify or Coingate).

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Send a refund request

1

Open a ticket

Go to Support → Open Ticket and choose Billing & Accounts.
2

Pick the service

In Related Product/Service, choose the service you want refunded.
3

Write your request

Use a subject like Refund request. In the message, include your invoice number (find it in My Invoices) and a short reason. Your feedback helps us improve.
4

Submit

Submit the ticket. Our billing team reviews requests in order and replies in the ticket, usually within 24–48 business hours.
Approved refunds go back to the original payment method. You’ll see a Refunded status on the invoice, and a credit note may be added under Billing → My Credit and Debit Notes.
Requesting a refund because something isn’t working? Tell our technical team first. Most setup and connection problems are fixed in minutes.

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Chargebacks and disputes

Please contact us before you open a chargeback or dispute with your bank or PayPal. Disputes can lead to immediate suspension of all services and loss of refund eligibility.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026