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Understanding Our Refund Policy

At FREAKHOSTING, we strive to provide the highest quality infrastructure. To ensure customer satisfaction, we offer a 72-hour money-back guarantee for specific eligible services. Before initializing a request, please review the criteria below to determine if your purchase qualifies for a refund.

Difficulty

Beginner

Time

5 Minutes

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Eligibility Criteria

Our money-back guarantee is designed for first-time users to test our platform with confidence.
Service CategoryEligibility StatusConditions
Web HostingEligibleWithin 72 hours of first-time purchase.
Game ServersEligibleWithin 72 hours of first-time purchase.
VPS ServersNon-RefundableResources are provisioned instantly upon order.
Dedicated ServersNon-RefundableManual setup and hardware allocation required.

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Critical Policy Restrictions

  • The 72-Hour Window: Requests submitted after the initial 72-hour period are strictly ineligible for refunds.
  • Exclusions: One-time setup fees, software licenses (e.g., cPanel, Windows), and domain registrations are non-refundable under any circumstances.
  • Account Credits: Funds added to your account balance are non-refundable and non-transferable.

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Refund Submission Process

Follow these steps to submit your request to our billing department.
1

Verify Eligibility

Ensure your service type and purchase date align with the requirements mentioned above.
2

Open a Support Ticket

Log in to the Client Area and navigate to Submit a Ticket. Select the Billing department.
3

Provide Details

Include your Invoice Number, the Service Name, and a brief explanation for the refund request. This feedback helps us improve our service.
4

Submit & Await Review

Click Submit. Our billing specialists will review your request and process eligible refunds within 24-48 business hours.

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Important Billing Information

Due to the technical nature of blockchain and specific banking protocols, payments made via Cryptocurrency, Paysafecard, or Direct Bank Transfers are non-refundable.
Filing a chargeback or payment dispute through your bank or PayPal before contacting us will result in the immediate termination of all active services and the permanent forfeiture of refund eligibility.

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Try Resolving Issues First

If you are requesting a refund due to technical difficulties, please reach out to our technical support team first. Many connection or configuration issues can be resolved in minutes, ensuring you get the most out of your hosting.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: January 2026 | Billing Support: Fair and transparent policies.