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Collaborative Account Management

If you manage a large gaming community or a professional organization, you may need to grant access to other team members. The FREAKHOSTING Contacts system allows you to create sub-accounts with specific, granular permissions, ensuring that your technical staff can manage servers without having access to your sensitive financial or personal data.

Difficulty

Beginner

Time

5 Minutes

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Adding a New Contact

Follow these steps to authorize a new user on your account.
1

Open Contacts Section

Log in to the Client Area and navigate to Account -> Contacts/Sub-Accounts.
2

Choose Contact Type

Select Add New Contact from any of the existing dropdowns or the main list view.
3

Fill Profile Data

Enter the name, email, and phone number of the target person.
4

Configure Permissions

important: Check the Activate Sub-Account box. This allows the contact to have their own login credentials. Select which areas they can access (e.g., “View & Manage Tickets”, “View & Pay Invoices”, “View Product Details”).
5

Save and Invite

Click Save Changes. The system will send an invitation email to the contact, allowing them to set up their own password.

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Contact Permissions Explained

Allows the contact to view invoices, pay for renewals, and receive billing notifications. Highly recommended for accounting personnel.
Grants the ability to open and respond to support tickets on behalf of the account. Essential for technical leads and developers.
Allows the user to view the details of active servers and VPS instances. Note that this does not automatically grant access to the Game Panel (see our User Management guide for panel-specific access).

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Security Precaution

Only provide “Modify Master Account Profile” permissions to highly trusted individuals, such as co-owners or directors, as this allows them to change your primary account data.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: February 2026 | Billing Support: Team collaboration tools.