Contact the right FREAKHOSTING support team, include the details we need to help you fast, and follow your tickets in the Billing Area.
A support ticket is the best way to get help with anything on your account. Choosing the right department and giving us the right details gets you an answer much faster.
Click the department that matches your question (see the table below).
Choosing a department
3
Fill in the form
Urgency: Low, Medium or High.
CC: add other email addresses to copy in (optional).
Subject: a short summary, for example Minecraft server won’t start.
Message: what’s happening, what you’ve tried, and any error messages.
Attachments: screenshots or logs (images, PDFs, documents, archives, text and log files, and short videos are accepted).
Related Product/Service: pick the service the ticket is about.
The ticket form
4
Submit
Submit the ticket. We email you when we reply.
Need to give us a password? Don’t type it in the message. Use the Share a password securely link under the message box. See How to Share a Password Securely.
Go to Support → Tickets to see every ticket with its Subject, Department, Status, Urgency and when it was Last Updated. Click a ticket to read our reply and respond.
Please keep each problem in one ticket. Opening several tickets about the same issue doesn’t speed things up, as tickets are answered in the order they arrive.
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