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Sometimes our team needs a password to help you, for example your server’s root password or a WordPress login. Never paste it into a ticket as plain text. Use Share a secret to send it as an encrypted, one-time link.

Difficulty

Beginner

Time

2 minutes
1

Open Share a secret

Go to Share a secret, or click your name → Security Settings, then Share a secret securely. When you’re writing a ticket, you can also click the Share a password securely button under the message box.
2

Describe it

In What is it?, add a short label so our team knows what it’s for, for example Root password for my VPS.
3

Paste the secret

Paste the password into Password or secret. Click Show if you want to check it.
4

Choose when it expires

Under Link expires after, pick 24 hours, 3 days or 7 days.
5

Create the link

Click Encrypt & create link.
Share a secret form with What is it, Password or secret, Link expires after and Encrypt and create link

Share a secret

6

Copy the link

Click Copy link under Your one-time link.
7

Paste it into your ticket

Paste the link into your ticket reply. Click Share another if you need to send more than one.

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How it protects you

  • The secret is encrypted on your device with AES-256 before anything is sent.
  • The key to unlock it stays in the link (after the #) and never reaches our servers.
  • Only FREAKHOSTING staff, signed in with company accounts, can open it.
  • It can be opened once, then it’s permanently wiped. Unopened links expire automatically.
Your shared secrets at the bottom of the page lists what you’ve shared in the last 30 days and whether each link has been opened.
Once we’ve finished helping you, change the password you shared. For your Billing Area password, use Change Password.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:

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Last Updated: October 2026