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FREAK Pass is our free loyalty program. Every euro you pay earns Bolts, and every 100 Bolts take €1 off a future invoice. The more you spend in a year, the faster you earn.

Difficulty

Beginner

Time

4 minutes

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Open FREAK Pass

Go to FREAK Pass in the left menu, or click Open on the FREAK Pass card on your Home dashboard. At the top you’ll see your tier, your Bolts balance and what it’s worth, and your progress to the next tier. Use Use my Bolts to spend your balance, or Earn more to see ways to earn. Below that, six tabs cover everything else: Tiers, Badges, Quests, Rewards, Community and Activity.
FREAK Pass page with tier, Bolts balance, progress bar, Use my Bolts and Earn more buttons and tabs

The FREAK Pass page

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Tiers

Your tier depends on how much you’ve paid in the last 12 months and updates every day.

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Quests: bonus Bolts

One-off rewards, checked once a day: Community also gives +25 Bolts the first time you open each of our social links (Facebook, Instagram, TikTok and YouTube) from the FREAK Pass page. Reviews on Trustpilot or Google are never rewarded, so they stay honest.

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Badges

Collect 21 badges for things like years as a customer, paying on time and using different products. Badges are just for fun and have no cash value. Use the filters to see Earned, In progress and Locked badges.

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Spend your Bolts

Every 100 Bolts = €1 off your next invoice. Invoices that only add funds can’t be discounted. The Rewards tab shows how much your Bolts are worth today and an example invoice.
If the Rewards tab says Redeeming opens soon, your Bolts are safe and keep counting until redemption opens.

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The rules

Money paid by card, PayPal, crypto or direct debit. Payments from account credit, account top-ups and redeemed Bolts don’t earn Bolts.
Bolts show as Pending and unlock 14 days after the payment.
Yes, after 12 months with no paid invoice. Bolts have no cash value.
Refunds and chargebacks remove the Bolts that payment earned.
The Activity tab shows every Bolt you’ve earned or spent. Full details are in the FREAK Pass terms, linked at the bottom of the page.

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Need Extra Help?

If you encounter any issues, our support team is ready to assist:
Last Updated: October 2026